The IT Infrastructure Library™(ITIL) defines a holistic process framework that recasts IT from a product developer to a service provider. In this way, IT aligns with the needs of the business by proactively managing all aspects of the production environment.
The ITIL Foundation Certificate in IT Service Management provides IT professionals and managers with the essential skills needed to deliver customer-centric, cost-justified, and business-driven IT services. Our ITIL Foundation course helps IT leaders understand ITIL terminology, processes, and innovations that can change the way they do business.
Following ITIL Foundation, you can specialize your expertise at the Intermediate ITIL level, which offers two education paths, or streams. The first, ITIL Service Lifecycle, consists of five modules that are ideal for managers or leaders who need to understand how to manage and coordinate the ITIL practice areas. The ITIL Service Lifecycle modules also benefit those who need to provide justification for investing in IT services.